You’re spending a lot of time promoting your business on social media, but is it working? How do you know when you’re marketing it successful? One way of knowing the success of marketing, is of course, increased business. But how do you know if this increased business was related to your marketing and not some other factor? Read on for ways to identify the effectiveness and interpret the analytics for social media marketing online and off.
Analytics
Social media sites like Twitter and Facebook offer impressive analytics information. This analytics information will let you know how your marketing is performing online, but unfortunately can’t tell you much about how this marketing converts to customers or sales. These analytics are essentially data points that help to tell you how successful your posts are, who is following you, and how far your content reaches. Many social networks offer some form of analytics. Here’s an overview of the biggest two.
Facebook Insights
Facebook calls their analytics offering Insights. Insights are only available if you have a Facebook page, not just a profile. Once on your Facebook page, choose Insights on the top navigation. In the overview of Insights, you can see how your page likes are increasing, your reach of posts (how many people are seeing your posts), and engagement (how many people are engaging with your posts in some way.) To dig deeper into your analytics, scroll down below this information to see how each individual post you created performed. If you want to find out the best time to post, visit the “Posts” tab to see when your fans are online. To learn more about the people who like your page, choose “People” to see demographics of your fans. Facebook offers lots of details about your page, so click around and see what other information might be useful to you. You can also choose to export this information into an spreadsheet to really dig into the numbers.
Twitter Analytics
To see your Twitter Analytics, make sure you’re logged into your Twitter account and navigate to analytics.Twitter.com. You should see the stats for your Twitter account in front of you, if not, click “Login” in the top right hand input your account information. To get a general idea of how your account is performing, navigate to “Home” at the top navigation. Under the home section you will see your top tweet, top mention, top follower and top media tweet of the past month. This information will let you know which tweets are most popular and farthest reaching. To dig deeper into tweet performance, you can navigate to “Tweets” in the top navigation. Here you will see a breakdown of how each of you tweets performed, throughout different time periods. Want to know more about who your followers are? Click on “Followers” to see a demographics and interests breakdowns of the people following you. Check on this information at least monthly to see how you should adjust your marketing strategy. Want to know in the moment how a tweet performed? Go to the tweet in your stream and click on the graph icon to the right of the star symbol. Information on your tweet will appear in real time. Like Facebook, Twitter also lets you export your analytics by choosing “Export” in the right hand corner. This gives you a spreadsheet of all your tweets over a periods of time and tons of information and data on them.
Surveys
The above information lets you know how your marketing is going on social media, but how do you know how it’s affecting your business in person or at your online store? Ask. Simply ask people how they heard about your company. You can accomplish this with a survey sent to customers after they purchase through your online store or with a simple contact form on your website. Have a brick and mortar store? Ask people at checkout how they heard about you. This information will help you decide if your marketing is effective at generating interest, business or both.
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